Refund policy
Refund & Return Policy — CharcoalCore
We want you to be happy with your CharcoalCore gear. If something's wrong with your order, here's how we handle it:
Eligibility
- Returns/refunds are accepted for items that arrive damaged, defective, or significantly not as described
- You must contact us within 30 days of delivery to report an issue
- Please include clear photos or a short video of the problem — this helps us resolve your claim quickly
How it works
- Email us at [your support email] with your order number and photos of the issue
- We'll review and respond within 2 business days
- If approved, we'll offer a replacement or a full refund, your choice
- Approved refunds are processed within 5-7 business days back to your original payment method
What's not covered
- Change of mind after 30 days of delivery
- Normal wear and tear from regular use
- Damage caused by misuse
Shipping costs
- If the item arrived damaged or defective, we cover the cost of making it right
- For eligible change-of-mind returns (if offered), return shipping is the customer's responsibility
Questions?
Reach out anytime at [your support email] — we're here to help.