Privacy policy

Privacy Policy — CharcoalCore

Last updated: [date]

1. Introduction
CharcoalCore ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit or make a purchase on our Site.

2. Information We Collect

  • Contact information: name, email address, shipping/billing address, phone number
  • Order information: items purchased, payment confirmation (we do not store your full card details — payments are processed securely by our payment provider, Cashfree)
  • Device/usage information: IP address, browser type, pages visited, time spent on Site, collected automatically via cookies and similar technologies
  • Marketing data: if you subscribe to emails or interact with our ads, we may collect engagement data (opens, clicks)

3. How We Use Your Information
We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, including shipping updates
  • Respond to customer service inquiries
  • Send marketing communications, where you've opted in (you can unsubscribe anytime)
  • Improve our Site and product offerings
  • Detect and prevent fraud

4. How We Share Your Information
We share your information only as necessary with:

  • Payment processors (Cashfree) to complete transactions
  • Fulfillment partners (our supplier) to ship your order
  • Platform providers (Shopify) who host our Site and process orders on our behalf
  • Analytics and advertising partners (e.g., Meta, TikTok, Google) for marketing and site performance, where permitted by applicable law
  • Legal authorities, if required by law or to protect our rights

We do not sell your personal information to third parties.

5. Cookies
We use cookies to operate our Site, remember your preferences, and understand how you use our Site. You can control cookies through your browser settings; disabling them may affect Site functionality.

6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights
Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications at any time

UK and EU residents have additional rights under UK/EU data protection law. To exercise any of these rights, contact us at ajkills.ds@gmail.com.

8. International Data Transfers
As we operate from India and serve customers in the US, UK, and Canada, your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure your data is handled securely in accordance with this policy.

9. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at aagamrshah.ds@gmail.com.